{"id":2312,"date":"2025-01-06T16:49:19","date_gmt":"2025-01-06T09:49:19","guid":{"rendered":"https:\/\/aikip.hybridco.ca\/product\/tieng-anh-nganh-khach-san\/"},"modified":"2025-04-11T17:40:03","modified_gmt":"2025-04-11T10:40:03","slug":"tieng-anh-nganh-khach-san","status":"publish","type":"product","link":"https:\/\/aikip.io\/en\/product\/tieng-anh-nganh-khach-san\/","title":{"rendered":"English for the Hotel industry"},"content":{"rendered":"<p>The course covers a variety of situations where hotel staff encounter guests, including reception, working in restaurants and bars, answering phones, resolving guest problems, and more.<\/p>\n<h3>Course level: 4<\/h3>\n<h4>Video Lesson: Introductions<\/h4>\n<ul>\n<li>Title: Self Introductions<\/li>\n<li>Description: Employees tell their names and occupation.<\/li>\n<li>Level: 2<\/li>\n<\/ul>\n<h4>Video Lesson: Introductions<\/h4>\n<ul>\n<li>Title: Names<\/li>\n<li>Description: Employees spell their names.<\/li>\n<li>Level: 2<\/li>\n<\/ul>\n<h4>Video Lesson: Introductions<\/h4>\n<ul>\n<li>Title: Meeting Fellow Employees<\/li>\n<li>Description: Employees introduce themselves to each other.<\/li>\n<li>Level: 2<\/li>\n<\/ul>\n<h4>Video Lesson: The Check-in<\/h4>\n<ul>\n<li>Title: Changing a Reservation<\/li>\n<li>Description: A hotel guest inquires about adjusting the dates of the room he booked.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: The Check-in<\/h4>\n<ul>\n<li>Title: Checking In<\/li>\n<li>Description: A guest with a room reservation arrives at the hotel.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: The Check-in<\/h4>\n<ul>\n<li>Title: Getting a Room<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: The Hotel Room<\/h4>\n<ul>\n<li>Title: Inquiring about a Room<\/li>\n<li>Description: A guest requests the receptionist to describe the hotel room.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: The Hotel Room<\/h4>\n<ul>\n<li>Title: Room Amenities<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: The Hotel Room<\/h4>\n<ul>\n<li>Title: Describing Hotel Rooms<\/li>\n<li>Description: A hotel employee speaks about the features of four rooms.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: The Hotel Room<\/h4>\n<ul>\n<li>Title: Inside the Hotel Room<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Bathroom and Porter<\/h4>\n<ul>\n<li>Title: Describing a Bathroom<\/li>\n<li>Description: A housekeeper describes a guest bathroom to a chambermaid.<\/li>\n<li>Level: 7<\/li>\n<\/ul>\n<h4>Video Lesson: Bathroom and Porter<\/h4>\n<ul>\n<li>Title: Bathroom<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Bathroom and Porter<\/h4>\n<ul>\n<li>Title: Showing a Guest to the Room<\/li>\n<li>Description: A porter takes a guest&#039;s luggage to the room.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Bathroom and Porter<\/h4>\n<ul>\n<li>Title: The Hotel Porter<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Services in the Hotel<\/h4>\n<ul>\n<li>Title: Hotel Royal Savoy, Lausanne<\/li>\n<li>Description: Hotel employees answer guests&#039; questions about services at the Hotel Royal Savoy in Lausanne, Switzerland.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Services in the Hotel<\/h4>\n<ul>\n<li>Title: Hotel Como, Melbourne<\/li>\n<li>Description: Hotel employees answer guests&#039; questions about services at Hotel Como, Melbourne, Australia.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Services in the Hotel<\/h4>\n<ul>\n<li>Title: Facility Hours<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Services in the Hotel<\/h4>\n<ul>\n<li>Title: Hotel Grande Bretagne, Athens<\/li>\n<li>Description: A hotel employee explains the business facilities at the Hotel Grand Bretagne, Athens.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Services in the Hotel<\/h4>\n<ul>\n<li>Title: Okura Garden Hotel, Shanghai<\/li>\n<li>Description: A hotel employee explains the amenities of the Okura Garden Hotel, Shanghai.<\/li>\n<li>Level: 7<\/li>\n<\/ul>\n<h4>Video Lesson: Services in the Hotel<\/h4>\n<ul>\n<li>Title: Business Facilities<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 7<\/li>\n<\/ul>\n<h4>Video Lesson: Location of Facilities<\/h4>\n<ul>\n<li>Title: Giving Directions to Facilities in the Hotel<\/li>\n<li>Description: Employees give guests directions to facilities in the hotel.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Location of Facilities<\/h4>\n<ul>\n<li>Title: Giving Clear Directions<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Location of Facilities<\/h4>\n<ul>\n<li>Title: Giving Directions to Places Near the Hotel<\/li>\n<li>Description: Employees give directions to places near the hotel.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Location of Facilities<\/h4>\n<ul>\n<li>Title: Giving Directions to the Hotel Plaza<\/li>\n<li>Description: An employee gives directions to a place near the Hotel Plaza in Nice.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Location of Facilities<\/h4>\n<ul>\n<li>Title: Going to Places Near the Hotel<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Room Services<\/h4>\n<ul>\n<li>Title: Taking a Room Service Order<\/li>\n<li>Description: An employee takes a guest&#039;s room service order.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Room Services<\/h4>\n<ul>\n<li>Title: Apologizing for an Incorrect Order<\/li>\n<li>Description: Guests receive the wrong room service orders.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Room Services<\/h4>\n<ul>\n<li>Title: Taking Orders<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Room Services<\/h4>\n<ul>\n<li>Title: Explaining Availability of Hotel Services<\/li>\n<li>Description: Guests inquire about the availability of hotel services.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Room Services<\/h4>\n<ul>\n<li>Title: Answering Questions About Hotel Services<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Problems and Solutions<\/h4>\n<ul>\n<li>Title: Dealing With Guests&#039; Problems<\/li>\n<li>Description: Employees offer solutions to guests&#039; problems.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Problems and Solutions<\/h4>\n<ul>\n<li>Title: Dealing With Guests&#039; Problems 2<\/li>\n<li>Description: Employees offer solutions to guests&#039; problems.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Problems and Solutions<\/h4>\n<ul>\n<li>Title: Responding to Requests<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Problems and Solutions<\/h4>\n<ul>\n<li>Title: Explaining How the TV Works<\/li>\n<li>Description: A hotel employee assists a guest in operating a room appliance.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Problems and Solutions<\/h4>\n<ul>\n<li>Title: Explaining How the Room Safe Works<\/li>\n<li>Description: An employee explains how the room safe works.<\/li>\n<li>Level: 6<\/li>\n<\/ul>\n<h4>Video Lesson: Taking Bar Orders<\/h4>\n<ul>\n<li>Title: Taking Bar Orders<\/li>\n<li>Description: Guests order drinks at the hotel bar.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Taking Bar Orders<\/h4>\n<ul>\n<li>Title: Taking Drink Orders<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Taking Bar Orders<\/h4>\n<ul>\n<li>Title: Serving Drinks and Dealing With Payment<\/li>\n<li>Description: Employees serve drinks and deal with payment.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Taking Bar Orders<\/h4>\n<ul>\n<li>Title: Hotel Charges<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: In the Restaurant 1<\/h4>\n<ul>\n<li>Title: Welcoming and Seating Guests<\/li>\n<li>Description: A waitress welcomes and seats guests.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: In the Restaurant 1<\/h4>\n<ul>\n<li>Title: Restaurant Reservation<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: In the Restaurant 1<\/h4>\n<ul>\n<li>Title: Taking a Dinner Order<\/li>\n<li>Description: A couple orders a meal.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: In the Restaurant 1<\/h4>\n<ul>\n<li>Title: Ordering Steaks and Drinks<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: In The Restaurant 2<\/h4>\n<ul>\n<li>Title: Offering Dessert<\/li>\n<li>Description: A waiter offers dinner desserts.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: In The Restaurant 2<\/h4>\n<ul>\n<li>Title: Taking Orders<\/li>\n<li>Description: Two guests order desserts, cheese, and coffee.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: In The Restaurant 2<\/h4>\n<ul>\n<li>Title: Taking Dessert Orders<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: In The Restaurant 2<\/h4>\n<ul>\n<li>Title: After the Meal<\/li>\n<li>Description: A waitress corrects a mistake in a restaurant bill.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: In The Restaurant 2<\/h4>\n<ul>\n<li>Title: Checking the Bill<\/li>\n<li>Description: The restaurant staff members check the bill and correct any mistakes.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Places to Visit<\/h4>\n<ul>\n<li>Title: Suggestions for a Free Afternoon<\/li>\n<li>Description: An employee suggests great places to visit in New York City.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Places to Visit<\/h4>\n<ul>\n<li>Title: Suggesting Interesting Sights<\/li>\n<li>Description: An employee suggests more places to visit in New York City.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Places to Visit<\/h4>\n<ul>\n<li>Title: Suggesting a Tour<\/li>\n<li>Description: An employees helps a guest with tours and concerts in New York City.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Places to Visit<\/h4>\n<ul>\n<li>Title: Visiting New York<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Inquiries<\/h4>\n<ul>\n<li>Title: Giving Information on Room Rates<\/li>\n<li>Description: Guests inquire about room rates at three different hotels.<\/li>\n<li>Level: 7<\/li>\n<\/ul>\n<h4>Video Lesson: Inquiries<\/h4>\n<ul>\n<li>Title: Answering Inquiries About Prices<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Inquiries<\/h4>\n<ul>\n<li>Title: Giving Information on Conference Facilities<\/li>\n<li>Description: An employee answers a guest&#039;s inquiries about conference facilities.<\/li>\n<li>Level: 7<\/li>\n<\/ul>\n<h4>Video Lesson: Inquiries<\/h4>\n<ul>\n<li>Title: Confirming Conference Facilities<\/li>\n<li>Description: A potential client asks about the facilities of a conference center.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Inquiries<\/h4>\n<ul>\n<li>Title: Offering Other Services<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Using the Phone<\/h4>\n<ul>\n<li>Title: Phone Bookings<\/li>\n<li>Description: A guest tries to book a room by phone.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Using the Phone<\/h4>\n<ul>\n<li>Title: Booking a Room<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: Using the Phone<\/h4>\n<ul>\n<li>Title: Taking Phone Messages<\/li>\n<li>Description: An employee takes messages by phone.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: Using the Phone<\/h4>\n<ul>\n<li>Title: Receiving a Phone Call<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: The Check-out<\/h4>\n<ul>\n<li>Title: Presenting the Bill at Check-out<\/li>\n<li>Description: Employees present the bill to guests checking out.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: The Check-out<\/h4>\n<ul>\n<li>Title: Handing the Bill<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 3<\/li>\n<\/ul>\n<h4>Video Lesson: The Check-out<\/h4>\n<ul>\n<li>Title: Explaining the Bill<\/li>\n<li>Description: An employee explains details of the bill to a guest.<\/li>\n<li>Level: 4<\/li>\n<\/ul>\n<h4>Video Lesson: The Check-out<\/h4>\n<ul>\n<li>Title: Discussing the Bill<\/li>\n<li>Description: Watch and speak the following commonly-used expressions in the hotel industry.<\/li>\n<li>Level: 4<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p class='aikip-course-by'>Course of <a href='\/en\/english-central\/'>English 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