{"id":3223,"date":"2025-03-25T16:17:40","date_gmt":"2025-03-25T09:17:40","guid":{"rendered":"https:\/\/aikip.io\/?page_id=3223"},"modified":"2025-03-26T16:39:07","modified_gmt":"2025-03-26T09:39:07","slug":"chinh-sach-doi-huy-va-hoan-tra","status":"publish","type":"page","link":"https:\/\/aikip.io\/en\/chinh-sach-doi-huy-va-hoan-tra\/","title":{"rendered":"Exchange, Cancellation and Refund Policy"},"content":{"rendered":"<h5 class=\"wp-block-heading\"><strong>1. Conditions for order exchange, cancellation and refund<\/strong><\/h5>\n\n\n\n<p>Only applies to orders that have been successfully paid for, the customer has NOT received account information or the learning account has NOT been upgraded to the registered learning package. At this time, the customer can request to cancel the account and refund 100% or change to another product (if available).<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>2. Regulations on refund time<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refund time for customers will be calculated after 15 days from the date the refund decision is approved.<\/li>\n\n\n\n<li>Refund method: Transfer the exact order amount to the account that the customer has successfully paid.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>3. Refund process<\/strong><\/h5>\n\n\n\n<p>To get a refund, customers need to follow these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Step 1<\/strong>: Contact the Company via email address <a href=\"mailto:support@aikip.io\">support@aikip.io<\/a> or by phone <a href=\"tel:02439333047\">024 3933 3047<\/a> or <a href=\"tel:02439333048\">024 3933 3048<\/a> to notify refund.<\/li>\n\n\n\n<li><strong>Step 2<\/strong>: The Company&#039;s customer service department will review the refund request, refund conditions and respond to the customer within 5-7 days of receiving the information.<\/li>\n\n\n\n<li><strong>Step 3<\/strong>: The Company&#039;s customer service department will make a decision on refund or other recommendations, and the Customer will provide banking information for the Company to process the request.<\/li>\n\n\n\n<li><strong>Step 4<\/strong>: The company will process the refund. The expected refund completion time is within 7-10 days from the date the refund decision is approved.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>1. \u0110i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c \u0111\u1ed5i \u0111\u01a1n h\u00e0ng, h\u1ee7y \u0111\u01a1n v\u00e0 ho\u00e0n ti\u1ec1n Ch\u1ec9 \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi \u0111\u01a1n h\u00e0ng \u0111\u00e3 thanh to\u00e1n th\u00e0nh c\u00f4ng, kh\u00e1ch h\u00e0ng CH\u01afA nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin t\u00e0i kho\u1ea3n ho\u1eb7c t\u00e0i kho\u1ea3n h\u1ecdc CH\u01afA \u0111\u01b0\u1ee3c n\u00e2ng c\u1ea5p l\u00ean g\u00f3i h\u1ecdc \u0111\u00e3 \u0111\u0103ng k\u00ed. T\u1ea1i th\u1eddi \u0111i\u1ec3m n\u00e0y kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3223","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aikip.io\/en\/wp-json\/wp\/v2\/pages\/3223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aikip.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aikip.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aikip.io\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/aikip.io\/en\/wp-json\/wp\/v2\/comments?post=3223"}],"version-history":[{"count":6,"href":"https:\/\/aikip.io\/en\/wp-json\/wp\/v2\/pages\/3223\/revisions"}],"predecessor-version":[{"id":3287,"href":"https:\/\/aikip.io\/en\/wp-json\/wp\/v2\/pages\/3223\/revisions\/3287"}],"wp:attachment":[{"href":"https:\/\/aikip.io\/en\/wp-json\/wp\/v2\/media?parent=3223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}