Khóa học này tập trung vào việc phát triển kỹ năng tiếng Anh trong ngành hàng không, dành riêng cho nhóm tiếp viên hàng không.
Course level: 3
Video Lesson: Pre-flight Briefing
- Title: Cabin Crew Introductions
- Description: Three cabin crew members meet at the airport and introduce themselves to each other.
- Level: 3
Video Lesson: Pre-flight Briefing
- Title: Recounting Recent Trips
- Description: Cabin crew members talk about their experiences in previous flights.
- Level: 3
Video Lesson: Pre-flight Briefing
- Title: Meeting the Cabin Crew
- Description: An officer in charge introduces himself, cabin supervisors, and a new crew member.
- Level: 5
Video Lesson: Pre-flight Briefing
- Title: A Captain’s Pre-Flight Briefing
- Description: A pilot and his crew talks about the procedures to be followed during a flight.
- Level: 3
Video Lesson: Boarding an Aircraft
- Title: Greeting the New Passengers
- Description: A cabin crew greets and guides the passengers to their assigned seats in the plane.
- Level: 4
Video Lesson: Boarding an Aircraft
- Title: Dealing with a Passenger’s Seating Concerns
- Description: A cabin crew helps a passenger who complains that she requested for a window seat but was given an aisle seat instead.
- Level: 2
Video Lesson: Boarding an Aircraft
- Title: Handling a Passenger’s Seating Request
- Description: A cabin crew member is able to help a passenger who was requesting for a window seat.
- Level: 2
Video Lesson: Boarding an Aircraft
- Title: Fastening Your Seat Belt
- Description: A cabin crew assists a mother and a baby in fastening their seat belts.
- Level: 4
Video Lesson: Boarding an Aircraft
- Title: Welcoming the Last Passenger Aboard
- Description: Cabin crews waited for the last passenger to go aboard, checked the doors and prepared for safety demo.
- Level: 3
Video Lesson: Plane Assistance
- Title: Aircraft’s Safety Instructions
- Description: A cabin crew is giving some safety instructions to the passengers while the plane is taking off.
- Level: 4
Video Lesson: Plane Assistance
- Title: Getting Orders: Refreshments
- Description: The plane has just taken off and the passengers are advised to relax or move around the cabin if they need to.
- Level: 4
Video Lesson: Plane Assistance
- Title: Helping On Board Passengers
- Description: Cabin crews offer help and respond to the passengers requests and pleas.
- Level: 3
Video Lesson: Plane Assistance
- Title: Responding to the Passenger’s Complaints
- Description: A cabin crew respond to some of the passengers’ complaints politely.
- Level: 2
Video Lesson: Plane Assistance
- Title: Offering Assistance
- Description: A cabin crew offers assistance to the passengers and tries to answer their needs.
- Level: 3
Video Lesson: Offering Help – Giving Service
- Title: Serving Meals On Board
- Description: A cabin crew serves meals to the passengers on board and answers some of their special requests.
- Level: 3
Video Lesson: Offering Help – Giving Service
- Title: Serving Drinks On Board
- Description: A cabin crew serves drinks to the passengers on board and attend to some of their requests.
- Level: 2
Video Lesson: Offering Help – Giving Service
- Title: Shopping On Board
- Description: Passengers are told to prepare their list of purchases and be ready to go shopping on board.
- Level: 3
Video Lesson: Offering Help – Giving Service
- Title: Shopping with a Credit Card
- Description: A cabin crew offers assistance to a shopper who buys gifts with his credit card.
- Level: 3
Video Lesson: On Board Requests
- Title: Demonstrating the Use of In-flight Amenities
- Description: A flight attendant helps passengers who are having problems with the in-flight entertainment system.
- Level: 2
Video Lesson: On Board Requests
- Title: Responding to Passenger Requests
- Description: Cabin crew members address customer concerns by providing information, snacks and medical assistance.
- Level: 3
Video Lesson: On Board Requests
- Title: Offering Food and Beverage Choices
- Description: A flight attendant gives passengers the available in-flight meal options and suggests alternatives when needed.
- Level: 3
Video Lesson: Medical Emergency on Board
- Title: Dealing with an In-flight Emergency
- Description: Flight attendants deal with an accident as their airplane experiences turbulence.
- Level: 5
Video Lesson: Medical Emergency on Board
- Title: Assisting an Injured Passenger
- Description: A flight attendant helps an unconscious passenger in an airplane.
- Level: 3
Video Lesson: Medical Emergency on Board
- Title: Responding to a Medical Emergency On Board
- Description: A passenger on board suddenly became unconscious and the cabin crew responded on him by administering a CPR.
- Level: 3
Video Lesson: Medical Emergency on Board
- Title: Providing Information about an In-flight Medical Emergency
- Description: A captain gets updates about a critically ill passenger and decides to land at the nearest airport.
- Level: 2
Video Lesson: Medical Emergency on Board
- Title: Making an Official Announcement On Board
- Description: A pilot makes an official announcement about diverting their flight due to a serious medical emergency.
- Level: 4
Video Lesson: Technical Emergency on Board
- Title: Remaining Calm during an Emergency
- Description: A captain informs passengers of an emergency landing and asks them to be calm while following his safety instructions.
- Level: 3
Video Lesson: Technical Emergency on Board
- Title: A Captain’s Emergency Landing Announcement
- Description: A captain informs passengers of the need for an emergency landing and assures them of their safety.
- Level: 2
Video Lesson: Technical Emergency on Board
- Title: Emergency Landing Safety Instructions
- Description: A cabin crew instructs passengers on what to do during an emergency landing.
- Level: 3
Video Lesson: Fun in Flying
- Title: The Rapping Flight Attendant
- Description: A flight attendant raps about the things passengers need to know when aboard a plane.
- Level: 4
Video Lesson: Fun in Flying
- Title: The “Pawssengers”
- Description: An airline introduces a different kind of travel that is exclusively for pets.
- Level: 1
Video Lesson: Fun in Flying
- Title: Pumping It Up!
- Description: Air New Zealand demonstrates fun safety exercises for passengers on board the airplane.
- Level: 4
Video Lesson: Fun in Flying
- Title: A Green Aircraft
- Description: A vehicle that transforms into both a plane and a car runs on unleaded gasoline.
- Level: 6
Video Lesson: On Board Complaints
- Title: Handling Passenger Complaints: Meals
- Description: Cabin crew members respond to questions and concerns about the food served during a flight.
- Level: 2
Video Lesson: On Board Complaints
- Title: Handling Passenger Complaints: Cabin Conditions
- Description: Flight attendants respond to passenger complaints about an airplane’s facilities.
- Level: 4
Video Lesson: On Board Complaints
- Title: Dealing with an Irate Passenger
- Description: An annoyed passenger complains about the noise of a group of people in the cabin.
- Level: 2
Video Lesson: On Board Complaints
- Title: Dealing with Noisy Passengers
- Description: A flight attendant politely asks a group of passengers to lower their voices.
- Level: 2
Video Lesson: On Board Complaints
- Title: Dealing with a Drunk Passenger
- Description: A drunk passenger demands another glass of vodka and starts being aggressive so the cabin crew have to calm him down.
- Level: 4
Video Lesson: Aircraft Landing
- Title: Landing Preparations
- Description: A crew member gives out the proper procedure to passengers prior to the plane’s landing.
- Level: 5
Video Lesson: Aircraft Landing
- Title: Pre-landing Safety Checks
- Description: A cabin crew performs the final checking of the passengers and the aircraft condition as they prepare for landing.
- Level: 4
Video Lesson: Aircraft Landing
- Title: A Flight Delay
- Description: A passenger on board worries about a possible flight delay because he has a connecting flight to catch.
- Level: 2
Video Lesson: Aircraft Landing
- Title: Captain’s Official Announcement of a Flight Delay
- Description: The captain makes an announcement of a flight delay and one passenger expresses concern about his connecting flight.
- Level: 4
Video Lesson: Post-flight Debriefing
- Title: Securing the Cabin before Landing
- Description: Crew members finish cleaning up the cabin and preparing paperwork just in time for a plane’s landing.
- Level: 3
Video Lesson: Post-flight Debriefing
- Title: Airline Arrival Announcement
- Description: A flight attendant welcomes passengers to a plane’s destination and gives instructions for leaving the aircraft.
- Level: 4
Video Lesson: Post-flight Debriefing
- Title: Cabin Crew Post-Flight Debriefing
- Description: A cabin crew talks about the problems encountered during a flight and how to deal with similar incidents in the future.
- Level: 4
Video Lesson: More about Flying
- Title: The Wright Way to Fly
- Description: Two brothers invent one of the greatest machines of our time.
- Level: 4
Video Lesson: More about Flying
- Title: Farewell, Discovery: The End of a High-Flying Journey
- Description: The longest-serving space shuttle retires as NASA expresses gratitude and admiration.
- Level: 4
Video Lesson: More about Flying
- Title: Minimizing Jet Lag
- Description: There is no treatment for jet lag but there are tips and recommendations for minimizing its effect.
- Level: 7
Video Lesson: More about Flying
- Title: Fear of Flying
- Description: Two colleagues discuss some fears about airline travel.
- Level: 1
