Khóa học đề cập đến nhiều tình huống khi nhân viên khách sạn gặp gỡ khách, bao gồm tiếp tân, làm việc tại nhà hàng và quầy bar, trả lời điện thoại, giải quyết vấn đề của khách, và nhiều hơn nữa.
Course level: 4
Video Lesson: Introductions
- Title: Self Introductions
- Description: Employees tell their names and occupation.
- Level: 2
Video Lesson: Introductions
- Title: Names
- Description: Employees spell their names.
- Level: 2
Video Lesson: Introductions
- Title: Meeting Fellow Employees
- Description: Employees introduce themselves to each other.
- Level: 2
Video Lesson: The Check-in
- Title: Changing a Reservation
- Description: A hotel guest inquires about adjusting the dates of the room he booked.
- Level: 3
Video Lesson: The Check-in
- Title: Checking In
- Description: A guest with a room reservation arrives at the hotel.
- Level: 4
Video Lesson: The Check-in
- Title: Getting a Room
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: The Hotel Room
- Title: Inquiring about a Room
- Description: A guest requests the receptionist to describe the hotel room.
- Level: 3
Video Lesson: The Hotel Room
- Title: Room Amenities
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: The Hotel Room
- Title: Describing Hotel Rooms
- Description: A hotel employee speaks about the features of four rooms.
- Level: 3
Video Lesson: The Hotel Room
- Title: Inside the Hotel Room
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Bathroom and Porter
- Title: Describing a Bathroom
- Description: A housekeeper describes a guest bathroom to a chambermaid.
- Level: 7
Video Lesson: Bathroom and Porter
- Title: Bathroom Amenities
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: Bathroom and Porter
- Title: Showing a Guest to the Room
- Description: A porter takes a guest’s luggage to the room.
- Level: 3
Video Lesson: Bathroom and Porter
- Title: The Hotel Porter
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: Services in the Hotel
- Title: Hotel Royal Savoy, Lausanne
- Description: Hotel employees answer guests’ questions about services at the Hotel Royal Savoy in Lausanne, Switzerland.
- Level: 3
Video Lesson: Services in the Hotel
- Title: Hotel Como, Melbourne
- Description: Hotel employees answer guests’ questions about services at Hotel Como, Melbourne, Australia.
- Level: 4
Video Lesson: Services in the Hotel
- Title: Facility Hours
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Services in the Hotel
- Title: Hotel Grande Bretagne, Athens
- Description: A hotel employee explains the business facilities at the Hotel Grand Bretagne, Athens.
- Level: 4
Video Lesson: Services in the Hotel
- Title: Okura Garden Hotel, Shanghai
- Description: A hotel employee explains the amenities of the Okura Garden Hotel, Shanghai.
- Level: 7
Video Lesson: Services in the Hotel
- Title: Business Facilities
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 7
Video Lesson: Location of Facilities
- Title: Giving Directions to Facilities in the Hotel
- Description: Employees give guests directions to facilities in the hotel.
- Level: 4
Video Lesson: Location of Facilities
- Title: Giving Clear Directions
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: Location of Facilities
- Title: Giving Directions to Places Near the Hotel
- Description: Employees give directions to places near the hotel.
- Level: 3
Video Lesson: Location of Facilities
- Title: Giving Directions to the Hotel Plaza
- Description: An employee gives directions to a place near the Hotel Plaza in Nice.
- Level: 3
Video Lesson: Location of Facilities
- Title: Going to Places Near the Hotel
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Room Services
- Title: Taking a Room Service Order
- Description: An employee takes a guest’s room service order.
- Level: 4
Video Lesson: Room Services
- Title: Apologizing for an Incorrect Order
- Description: Guests receive the wrong room service orders.
- Level: 4
Video Lesson: Room Services
- Title: Taking Orders
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: Room Services
- Title: Explaining Availability of Hotel Services
- Description: Guests inquire about the availability of hotel services.
- Level: 4
Video Lesson: Room Services
- Title: Answering Questions About Hotel Services
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Problems and Solutions
- Title: Dealing With Guests’ Problems
- Description: Employees offer solutions to guests’ problems.
- Level: 4
Video Lesson: Problems and Solutions
- Title: Dealing With Guests’ Problems 2
- Description: Employees offer solutions to guests’ problems.
- Level: 4
Video Lesson: Problems and Solutions
- Title: Responding to Requests
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Problems and Solutions
- Title: Explaining How the TV Works
- Description: A hotel employee assists a guest in operating a room appliance.
- Level: 4
Video Lesson: Problems and Solutions
- Title: Explaining How the Room Safe Works
- Description: An employee explains how the room safe works.
- Level: 6
Video Lesson: Taking Bar Orders
- Title: Taking Bar Orders
- Description: Guests order drinks at the hotel bar.
- Level: 4
Video Lesson: Taking Bar Orders
- Title: Taking Drink Orders
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Taking Bar Orders
- Title: Serving Drinks and Dealing With Payment
- Description: Employees serve drinks and deal with payment.
- Level: 4
Video Lesson: Taking Bar Orders
- Title: Hotel Charges
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: In the Restaurant 1
- Title: Welcoming and Seating Guests
- Description: A waitress welcomes and seats guests.
- Level: 3
Video Lesson: In the Restaurant 1
- Title: Restaurant Reservation
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: In the Restaurant 1
- Title: Taking a Dinner Order
- Description: A couple orders a meal.
- Level: 3
Video Lesson: In the Restaurant 1
- Title: Ordering Steak and Drinks
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: In The Restaurant 2
- Title: Offering Dessert
- Description: A waiter offers diners dessert.
- Level: 4
Video Lesson: In The Restaurant 2
- Title: Taking Orders
- Description: Two guests order desserts, cheese, and coffee.
- Level: 4
Video Lesson: In The Restaurant 2
- Title: Taking Dessert Orders
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: In The Restaurant 2
- Title: After the Meal
- Description: A waitress corrects a mistake in a restaurant bill.
- Level: 3
Video Lesson: In The Restaurant 2
- Title: Checking the Bill
- Description: The restaurant staff members check the bill and correct any mistakes.
- Level: 3
Video Lesson: Places to Visit
- Title: Suggestions for a Free Afternoon
- Description: An employee suggests great places to visit in New York City.
- Level: 3
Video Lesson: Places to Visit
- Title: Suggesting Interesting Sights
- Description: An employee suggests more places to visit in New York City.
- Level: 4
Video Lesson: Places to Visit
- Title: Suggesting a Tour
- Description: An employees helps a guest with tours and concerts in New York City.
- Level: 3
Video Lesson: Places to Visit
- Title: Visiting New York
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Enquiries
- Title: Giving Information on Room Rates
- Description: Guests enquire about room rates at three different hotels.
- Level: 7
Video Lesson: Enquiries
- Title: Answering Enquiries About Prices
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Enquiries
- Title: Giving Information on Conference Facilities
- Description: An employee answers a guest’s enquiries about conference facilities.
- Level: 7
Video Lesson: Enquiries
- Title: Confirming Conference Facilities
- Description: A potential client asks about the facilities of a conference center.
- Level: 4
Video Lesson: Enquiries
- Title: Offering Other Services
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: Using the Phone
- Title: Phone Bookings
- Description: A guest tries to book a room by phone.
- Level: 4
Video Lesson: Using the Phone
- Title: Booking a Room
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: Using the Phone
- Title: Taking Phone Messages
- Description: An employee takes messages by phone.
- Level: 3
Video Lesson: Using the Phone
- Title: Receiving a Phone Call
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: The Check-out
- Title: Presenting the Bill at Check-out
- Description: Employees present the bill to guests checking out.
- Level: 3
Video Lesson: The Check-out
- Title: Handing the Bill
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: The Check-out
- Title: Explaining the Bill
- Description: An employee explains details of the bill to a guest.
- Level: 4
Video Lesson: The Check-out
- Title: Discussing the Bill
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
