Khóa học này bao gồm các chủ đề như gọi điện thoại, phỏng vấn xin việc và dịch vụ khách hàng, cũng như các chức năng ngôn ngữ như tham gia vào các cuộc họp dự án, đưa ra các đề nghị và bản thuyết trình, cũng như bắt đầu và kết thúc các bài thuyết trình. (CEFR B1)
Course level: 4
Video Lesson: Telephoning: Sales and Orders
- Title: Starting a Sales Call
- Description: A salesperson explains to a client why he is calling.
- Level: 4
Video Lesson: Telephoning: Sales and Orders
- Title: Making First Contact
- Description: Learn how to refer someone, explain you are busy and ask someone to return your call.
- Level: 4
Video Lesson: Telephoning: Sales and Orders
- Title: Ordering Something New
- Description: Make requests and confirm details on the phone.
- Level: 4
Video Lesson: Telephoning: Sales and Orders
- Title: Key Expressions for Placing Orders
- Description: Use these expressions to order products.
- Level: 4
Video Lesson: Telephoning: Sales and Orders
- Title: A Pizza Party
- Description: A man calls to order pizza for his friends.
- Level: 4
Video Lesson: Customer Service
- Title: Making Complaints
- Description: A woman calls to complain about a product.
- Level: 4
Video Lesson: Customer Service
- Title: Handling Customer Complaints
- Description: Empathy and a genuine desire to help the customer help resolve issues.
- Level: 4
Video Lesson: Customer Service
- Title: Dealing with Complaints from Customers
- Description: A customer service representative handles a complaint for a broken vacuum cleaner.
- Level: 4
Video Lesson: Customer Service
- Title: Key Expressions for Dealing with Customers’ Complaints
- Description: Use these expressions to respond to customer’s complaints.
- Level: 4
Video Lesson: Customer Service
- Title: My Lightsaber Doesn't Work!
- Description: Darth Vader calls the customer helpdesk to get his lightsaber fixed.
- Level: 4
Video Lesson: Preparing for a Job Interview
- Title: How I Prepared for my Interview
- Description: A woman shares how she showed that she’s confident and ready for the role.
- Level: 4
Video Lesson: Preparing for a Job Interview
- Title: How to Prepare for a Video Interview
- Description: A woman shows how to prepare for a video interview.
- Level: 4
Video Lesson: Preparing for a Job Interview
- Title: Choosing What to Wear for an Interview
- Description: A woman shares how she chooses her interview outfit.
- Level: 4
Video Lesson: Preparing for a Job Interview
- Title: Getting a Job Through Networking
- Description: An employee shares how networking helped her find a job.
- Level: 4
Video Lesson: Preparing for a Job Interview
- Title: How to Get a Job
- Description: A dad tells his son what getting a job and working are like.
- Level: 4
Video Lesson: Answering Interview Questions
- Title: Tell Me About Yourself
- Description: An applicant describes herself in an interview.
- Level: 4
Video Lesson: Answering Interview Questions
- Title: Describing One’s Job and Duties
- Description: A former employee describes his job at Canadian Tire.
- Level: 4
Video Lesson: Answering Interview Questions
- Title: Describing Your Experience in a Job Interview
- Description: Learn expressions used to talk about your past projects and what you’d bring to this new role.
- Level: 4
Video Lesson: Answering Interview Questions
- Title: A Job Interview
- Description: An applicant describes the projects she is currently working on.
- Level: 4
Video Lesson: Answering Interview Questions
- Title: Kids Answer Interview Questions
- Description: Kids try to get a job by answering tough interview questions.
- Level: 4
Video Lesson: After the Job Interview
- Title: Setting Up a Portfolio After an Interview
- Description: A woman shares how she uses a portfolio to follow up on an interview.
- Level: 4
Video Lesson: After the Job Interview
- Title: Negotiating Salary After a Job Interview
- Description: Talk about your skills and experience to support your asking salary.
- Level: 4
Video Lesson: After the Job Interview
- Title: Following up After an Interview
- Description: Here’s what you should include in your follow-up email.
- Level: 4
Video Lesson: After the Job Interview
- Title: Responding to a Job Rejection
- Description: Here’s how to reply when your job application gets turned down.
- Level: 4
Video Lesson: After the Job Interview
- Title: Welcome Aboard!
- Description: An employee has to hire an applicant that the CEO recommends.
- Level: 4
Video Lesson: Meeting Preparations
- Title: Setting Up a Meeting
- Description: A woman schedules a meeting with a client.
- Level: 4
Video Lesson: Meeting Preparations
- Title: Scheduling Meetings
- Description: Two people schedule a meeting to discuss a business proposal.
- Level: 4
Video Lesson: Meeting Preparations
- Title: Key Expressions for Scheduling Meetings
- Description: Use these expressions to schedule meetings.
- Level: 4
Video Lesson: Meeting Preparations
- Title: Rescheduling or Canceling Meetings
- Description: Two colleagues talk about when to reschedule their meeting.
- Level: 4
Video Lesson: Meeting Preparations
- Title: I’ve Got Meetings All Day
- Description: A man tries to find free time in his busy schedule.
- Level: 4
Video Lesson: Participating in Meetings
- Title: Sharing Opinions in Meetings
- Description: A team discusses how to deliver a training program.
- Level: 4
Video Lesson: Participating in Meetings
- Title: Meetings: Interruptions
- Description: Two colleagues interrupt a meeting to share their ideas.
- Level: 4
Video Lesson: Participating in Meetings
- Title: Confirmations and Clarifications
- Description: Learn how to confirm an agreement, indicate that a clarification is necessary and request an action plan.
- Level: 4
Video Lesson: Participating in Meetings
- Title: Key Expressions for Clarifying Information
- Description: Use these expressions to clarify information.
- Level: 4
Video Lesson: Participating in Meetings
- Title: Explaining a Project to a Client
- Description: A man explains project requirements to a client.
- Level: 4
Video Lesson: When in a Project Meeting
- Title: The Five Whys
- Description: A team tries to understand the problem with the logo design.
- Level: 4
Video Lesson: When in a Project Meeting
- Title: An Update on Software Development
- Description: A man updates his boss on what his team is currently working on.
- Level: 4
Video Lesson: When in a Project Meeting
- Title: Explaining Project Setbacks
- Description: Two colleagues talk about issues affecting their project deadline.
- Level: 4
Video Lesson: When in a Project Meeting
- Title: Key Expressions for Planning Projects
- Description: Use these expressions to discuss project details to outsourced vendors.
- Level: 4
Video Lesson: When in a Project Meeting
- Title: A Project Status Meeting
- Description: An employee tries his best to explain the real status of a project.
- Level: 4
Video Lesson: During the Presentation
- Title: This is My Hive
- Description: Students present information about their new company.
- Level: 4
Video Lesson: During the Presentation
- Title: A Presentation’s Structure
- Description: Learn how to indicate a presentation’s structure, explain sequence of topics and describe how to conclude a talk.
- Level: 4
Video Lesson: During the Presentation
- Title: Using Transitions Effectively
- Description: Learn how to change the next topic by using rhetorical questions and introduce contrasting information in a meeting.
- Level: 4
Video Lesson: During the Presentation
- Title: Describing Graphs and Charts
- Description: Learn how to explain what graphic information represents, indicate the source and describe changes over time.
- Level: 4
Video Lesson: During the Presentation
- Title: The Best Cleaning Product
- Description: A man demonstrates the safety of his cleaning product by drinking it on TV.
- Level: 4
Video Lesson: After the Presentation
- Title: Ending a Presentation
- Description: A speaker shows how she would close a presentation.
- Level: 4
Video Lesson: After the Presentation
- Title: Presentations: Closing
- Description: The presenter closes his presentation with a summary, a recommendation, and by entertaining questions.
- Level: 4
Video Lesson: After the Presentation
- Title: Conclusions and Q&A
- Description: Learn how to conclude a meeting by restating main points, make recommendations and respond positively to questions.
- Level: 4
Video Lesson: After the Presentation
- Title: Handling Questions
- Description: Learn how to clarify and answer questions at the end of a presentation.
- Level: 4
Video Lesson: After the Presentation
- Title: Introducing Helix 900
- Description: Two presenters introduce their latest invention.
- Level: 4
Video Lesson: Preparing to Negotiate
- Title: Handling Objections in Sales
- Description: Here’s what to say when someone says your product is too expensive.
- Level: 4
Video Lesson: Preparing to Negotiate
- Title: Describing Roles and Positions
- Description: Learn how to describe a role in a negotiation, encourage someone to begin, and invite interruptions.
- Level: 4
Video Lesson: Preparing to Negotiate
- Title: Making Proposals
- Description: Business partners discuss a future plan, make a formal proposal and accept an offer in a meeting.
- Level: 4
Video Lesson: Preparing to Negotiate
- Title: Key Expressions for Making Offers
- Description: Use these expressions when making offers during negotiations.
- Level: 4
Video Lesson: Preparing to Negotiate
- Title: Negotiation Power Moves
- Description: A man and a woman meet for a salary negotiation.
- Level: 4
Video Lesson: Offers and Counteroffers
- Title: You Got Yourself a Deal!
- Description: Two people negotiate the cost of a training course.
- Level: 4
Video Lesson: Offers and Counteroffers
- Title: Bargaining
- Description: Two people try to achieve better terms, bargain and indicate a bottom line in a meeting.
- Level: 4
Video Lesson: Offers and Counteroffers
- Title: Accepting and Rejecting Offers
- Description: Learn how to accept or reject something and express a bottom line in negotiations.
- Level: 4
Video Lesson: Offers and Counteroffers
- Title: Key Expressions for Rejecting a Proposal
- Description: Learn these useful expressions to help you clearly convey disagreement, explain reasons, and reject proposals.
- Level: 4
Video Lesson: Offers and Counteroffers
- Title: Asking for a Discount
- Description: A woman tricks a child to get a discount for a blender.
- Level: 4
