Khóa học nhập môn dành cho những người làm việc trong ngành khách sạn và du lịch. Các chủ đề của khóa học bao gồm: Những kiến thức cơ bản về khách sạn, trả lời điện thoại, nhà hàng, các cuộc họp, bài thuyết trình
Course level: 3
Video Lesson: Hotel Basics
- Title: Hotels: Checking In
- Description: A hotel guest checks in at the front desk.
- Level: 2
Video Lesson: Hotel Basics
- Title: Hotels: Guest Services
- Description: Help guests with their needs to make their stay enjoyable.
- Level: 3
Video Lesson: Hotel Basics
- Title: Hotels: Room Service
- Description: A hotel guest orders breakfast to be delivered to his room.
- Level: 3
Video Lesson: Hotel Basics
- Title: Hotels: Concierge
- Description: A tourist asks for directions to the Boston Duck Tour.
- Level: 2
Video Lesson: Hotel Basics
- Title: Receiving and Taking Messages
- Description: An employee leaves his office and extension numbers to someone for his colleague.
- Level: 4
Video Lesson: Telephone Basics
- Title: Opening a Call
- Description: An employee leaves her name and message to an operator so her colleague can call her back.
- Level: 2
Video Lesson: Telephone Basics
- Title: Making a Call
- Description: An experienced employee teaches her colleague how to make a call.
- Level: 4
Video Lesson: Telephone Basics
- Title: Structuring a Call
- Description: An employee wants to confirm an order and to discuss the payment schedule.
- Level: 3
Video Lesson: Telephone Basics
- Title: Calling Back
- Description: An employee returns a client’s call about his shipped order.
- Level: 3
Video Lesson: Telephone Basics
- Title: Closing a Call
- Description: An employee calls again to reschedule a meeting.
- Level: 2
Video Lesson: Restaurant Basics
- Title: Ordering: Restaurant Menus
- Description: Reviewing choices on a restaurant menu.
- Level: 1
Video Lesson: Restaurant Basics
- Title: Ordering: I’ll Have a Burger
- Description: A man orders his lunch at a cafe.
- Level: 3
Video Lesson: Restaurant Basics
- Title: Ordering: I’ll Have the Salad
- Description: A couple orders lunch at a cafe.
- Level: 2
Video Lesson: Restaurant Basics
- Title: Ordering Something to Drink
- Description: A man and a woman in a cafe order drinks.
- Level: 2
Video Lesson: Restaurant Basics
- Title: Ordering: Not What I Ordered
- Description: A man in a cafe gets his order wrong.
- Level: 2
Video Lesson: Introductions
- Title: Introductions: Welcome to the Team
- Description: A new professional joins the business team.
- Level: 3
Video Lesson: Introductions
- Title: Airport Greetings
- Description: A client arrives to greet an account executive at the airport.
- Level: 3
Video Lesson: Introductions
- Title: Smiling During Introductions
- Description: To learn about how to make more effective self-introductions. To learn vocabulary related to self-introductions in a business setting.
- Level: 2
Video Lesson: Introductions
- Title: Using Phrases in Social Conversations
- Description: Two colleagues use phrases while talking about going out for coffee.
- Level: 2
Video Lesson: Introductions
- Title: Introductions: Meet My Friend
- Description: Two people start their conversation with an introduction.
- Level: 2
Video Lesson: Call
- Title: What Makes a Good Telephone Call?
- Description: An employee asks her experienced colleague for tips on calling customers.
- Level: 1
Video Lesson: Call
- Title: Golden Rules
- Description: An employee calls his colleague to ask how her call to a client went.
- Level: 3
Video Lesson: Call
- Title: Complaining
- Description: A customer calls Pizza House back and learns that his order was never recorded.
- Level: 3
Video Lesson: Call
- Title: Phone Answering Tips to Win Business
- Description: A creative director shares five simple rules to encourage customer call back.
- Level: 3
Video Lesson: Call
- Title: Audio Conferencing: Cross-Cultural Tips
- Description: An experienced employee gives his colleague tips on how to handle a phone call with an international client.
- Level: 6
Video Lesson: Food
- Title: How to Make Garlic Bread
- Description: With the following easy steps, there’s no more need to put off making delicious garlic bread.
- Level: 5
Video Lesson: Food
- Title: Wine Tasting Tips: Finding the Perfect Match
- Description: A wine lover shares some tips on how to best match your food and wine.
- Level: 7
Video Lesson: Food
- Title: How to Cook Pasta
- Description: Learn the six important rules for preparing delicious pasta.
- Level: 3
Video Lesson: Food
- Title: History Behind the Michelin Guide
- Description: The popular guidebook started from helping motorists find good places around France.
- Level: 3
Video Lesson: Food
- Title: How to Make a Strawberry Pie
- Description: Six simple steps are followed for turning summer’s fresh strawberries into a delicious pie.
- Level: 6
Video Lesson: Meetings
- Title: How to Conduct Effective Meetings
- Description: An effective meeting has a clear purpose and gives participants a sense of accomplishment.
- Level: 3
Video Lesson: Meetings
- Title: Meetings: Golden Rules
- Description: Two colleagues give some dos and don’ts when chairing a meeting.
- Level: 3
Video Lesson: Meetings
- Title: Talking During Meetings
- Description: Two colleagues discuss the meeting using certain business terms.
- Level: 3
Video Lesson: Meetings
- Title: Getting Useful Feedback
- Description: An American manager gives feedback to a Japanese employee.
- Level: 3
Video Lesson: Meetings
- Title: Meetings: Asking Questions
- Description: Two colleagues ask about an approach to the company-client relationship.
- Level: 3
Video Lesson: Tourism
- Title: Travel Schedule
- Description: Colleagues discuss a very full business trip.
- Level: 3
Video Lesson: Tourism
- Title: Minimizing Jet Lag
- Description: There is no treatment for jet lag but there are tips and recommendations for minimizing its effect.
- Level: 7
Video Lesson: Tourism
- Title: Ecotourism
- Description: Two friends discuss one concept of responsible travel.
- Level: 3
Video Lesson: Tourism
- Title: Small Business Ideas for Going Green
- Description: Here are a few simple ways to reduce paper usage and energy consumption in an office.
- Level: 3
Video Lesson: Tourism
- Title: The Top 10 Travel Attractions of Paris
- Description: A travel host gives a rundown of the top 10 must-see places in Paris.
- Level: 4
Video Lesson: Presentations
- Title: How to Speak Logically
- Description: Michael explains how the SOAR statement helps in communicating business ideas logically, clearly, and effectively.
- Level: 1
Video Lesson: Presentations
- Title: Highlighting and Emphasizing
- Description: A presenter explains the difference in type and quality of the formal and informal feedback.
- Level: 3
Video Lesson: Presentations
- Title: Confidence Quickbite: Avoid Nervousness
- Description: A professional speaker shares some ideas on how to be confident when delivering a speech.
- Level: 4
Video Lesson: Presentations
- Title: Presentations: Communicating Styles
- Description: Three colleagues discuss the proposal and how balanced it was presented.
- Level: 3
Video Lesson: Presentations
- Title: Body Language: Being Persuasive
- Description: An employee asks his colleague about what she thinks of his presentation.
- Level: 3
Video Lesson: For Fun
- Title: Everything Deserves a Why
- Description: “Why” is a simple word that unlocks many secrets.
- Level: 2
Video Lesson: For Fun
- Title: The New 911 Carrera
- Description: A schoolboy wishes to have the car of his dreams in this commercial.
- Level: 4
Video Lesson: For Fun
- Title: BBC: Flying Penguins
- Description: BBC pulls a prank on April Fool’s Day by creating a short documentary about penguins that could fly.
- Level: 1
Video Lesson: For Fun
- Title: If You Learn, You Grow
- Description: When you want to learn more about life, you become alive.
- Level: 2
Video Lesson: For Fun
- Title: Do You Speak English?
- Description: English speakers play a prank on a lady who is asking for directions.
- Level: 4
