The course covers a variety of situations where hotel staff encounter guests, including reception, working in restaurants and bars, answering phones, resolving guest problems, and more.
Course level: 4
Video Lesson: Introductions
- Title: Self Introductions
- Description: Employees tell their names and occupation.
- Level: 2
Video Lesson: Introductions
- Title: Names
- Description: Employees spell their names.
- Level: 2
Video Lesson: Introductions
- Title: Meeting Fellow Employees
- Description: Employees introduce themselves to each other.
- Level: 2
Video Lesson: The Check-in
- Title: Changing a Reservation
- Description: A hotel guest inquires about adjusting the dates of the room he booked.
- Level: 3
Video Lesson: The Check-in
- Title: Checking In
- Description: A guest with a room reservation arrives at the hotel.
- Level: 4
Video Lesson: The Check-in
- Title: Getting a Room
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: The Hotel Room
- Title: Inquiring about a Room
- Description: A guest requests the receptionist to describe the hotel room.
- Level: 3
Video Lesson: The Hotel Room
- Title: Room Amenities
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: The Hotel Room
- Title: Describing Hotel Rooms
- Description: A hotel employee speaks about the features of four rooms.
- Level: 3
Video Lesson: The Hotel Room
- Title: Inside the Hotel Room
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Bathroom and Porter
- Title: Describing a Bathroom
- Description: A housekeeper describes a guest bathroom to a chambermaid.
- Level: 7
Video Lesson: Bathroom and Porter
- Title: Bathroom
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: Bathroom and Porter
- Title: Showing a Guest to the Room
- Description: A porter takes a guest's luggage to the room.
- Level: 3
Video Lesson: Bathroom and Porter
- Title: The Hotel Porter
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: Services in the Hotel
- Title: Hotel Royal Savoy, Lausanne
- Description: Hotel employees answer guests' questions about services at the Hotel Royal Savoy in Lausanne, Switzerland.
- Level: 3
Video Lesson: Services in the Hotel
- Title: Hotel Como, Melbourne
- Description: Hotel employees answer guests' questions about services at Hotel Como, Melbourne, Australia.
- Level: 4
Video Lesson: Services in the Hotel
- Title: Facility Hours
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Services in the Hotel
- Title: Hotel Grande Bretagne, Athens
- Description: A hotel employee explains the business facilities at the Hotel Grand Bretagne, Athens.
- Level: 4
Video Lesson: Services in the Hotel
- Title: Okura Garden Hotel, Shanghai
- Description: A hotel employee explains the amenities of the Okura Garden Hotel, Shanghai.
- Level: 7
Video Lesson: Services in the Hotel
- Title: Business Facilities
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 7
Video Lesson: Location of Facilities
- Title: Giving Directions to Facilities in the Hotel
- Description: Employees give guests directions to facilities in the hotel.
- Level: 4
Video Lesson: Location of Facilities
- Title: Giving Clear Directions
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: Location of Facilities
- Title: Giving Directions to Places Near the Hotel
- Description: Employees give directions to places near the hotel.
- Level: 3
Video Lesson: Location of Facilities
- Title: Giving Directions to the Hotel Plaza
- Description: An employee gives directions to a place near the Hotel Plaza in Nice.
- Level: 3
Video Lesson: Location of Facilities
- Title: Going to Places Near the Hotel
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Room Services
- Title: Taking a Room Service Order
- Description: An employee takes a guest's room service order.
- Level: 4
Video Lesson: Room Services
- Title: Apologizing for an Incorrect Order
- Description: Guests receive the wrong room service orders.
- Level: 4
Video Lesson: Room Services
- Title: Taking Orders
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: Room Services
- Title: Explaining Availability of Hotel Services
- Description: Guests inquire about the availability of hotel services.
- Level: 4
Video Lesson: Room Services
- Title: Answering Questions About Hotel Services
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Problems and Solutions
- Title: Dealing With Guests' Problems
- Description: Employees offer solutions to guests' problems.
- Level: 4
Video Lesson: Problems and Solutions
- Title: Dealing With Guests' Problems 2
- Description: Employees offer solutions to guests' problems.
- Level: 4
Video Lesson: Problems and Solutions
- Title: Responding to Requests
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Problems and Solutions
- Title: Explaining How the TV Works
- Description: A hotel employee assists a guest in operating a room appliance.
- Level: 4
Video Lesson: Problems and Solutions
- Title: Explaining How the Room Safe Works
- Description: An employee explains how the room safe works.
- Level: 6
Video Lesson: Taking Bar Orders
- Title: Taking Bar Orders
- Description: Guests order drinks at the hotel bar.
- Level: 4
Video Lesson: Taking Bar Orders
- Title: Taking Drink Orders
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Taking Bar Orders
- Title: Serving Drinks and Dealing With Payment
- Description: Employees serve drinks and deal with payment.
- Level: 4
Video Lesson: Taking Bar Orders
- Title: Hotel Charges
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: In the Restaurant 1
- Title: Welcoming and Seating Guests
- Description: A waitress welcomes and seats guests.
- Level: 3
Video Lesson: In the Restaurant 1
- Title: Restaurant Reservation
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: In the Restaurant 1
- Title: Taking a Dinner Order
- Description: A couple orders a meal.
- Level: 3
Video Lesson: In the Restaurant 1
- Title: Ordering Steaks and Drinks
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: In The Restaurant 2
- Title: Offering Dessert
- Description: A waiter offers dinner desserts.
- Level: 4
Video Lesson: In The Restaurant 2
- Title: Taking Orders
- Description: Two guests order desserts, cheese, and coffee.
- Level: 4
Video Lesson: In The Restaurant 2
- Title: Taking Dessert Orders
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: In The Restaurant 2
- Title: After the Meal
- Description: A waitress corrects a mistake in a restaurant bill.
- Level: 3
Video Lesson: In The Restaurant 2
- Title: Checking the Bill
- Description: The restaurant staff members check the bill and correct any mistakes.
- Level: 3
Video Lesson: Places to Visit
- Title: Suggestions for a Free Afternoon
- Description: An employee suggests great places to visit in New York City.
- Level: 3
Video Lesson: Places to Visit
- Title: Suggesting Interesting Sights
- Description: An employee suggests more places to visit in New York City.
- Level: 4
Video Lesson: Places to Visit
- Title: Suggesting a Tour
- Description: An employees helps a guest with tours and concerts in New York City.
- Level: 3
Video Lesson: Places to Visit
- Title: Visiting New York
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Inquiries
- Title: Giving Information on Room Rates
- Description: Guests inquire about room rates at three different hotels.
- Level: 7
Video Lesson: Inquiries
- Title: Answering Inquiries About Prices
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: Inquiries
- Title: Giving Information on Conference Facilities
- Description: An employee answers a guest's inquiries about conference facilities.
- Level: 7
Video Lesson: Inquiries
- Title: Confirming Conference Facilities
- Description: A potential client asks about the facilities of a conference center.
- Level: 4
Video Lesson: Inquiries
- Title: Offering Other Services
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: Using the Phone
- Title: Phone Bookings
- Description: A guest tries to book a room by phone.
- Level: 4
Video Lesson: Using the Phone
- Title: Booking a Room
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: Using the Phone
- Title: Taking Phone Messages
- Description: An employee takes messages by phone.
- Level: 3
Video Lesson: Using the Phone
- Title: Receiving a Phone Call
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
Video Lesson: The Check-out
- Title: Presenting the Bill at Check-out
- Description: Employees present the bill to guests checking out.
- Level: 3
Video Lesson: The Check-out
- Title: Handing the Bill
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 3
Video Lesson: The Check-out
- Title: Explaining the Bill
- Description: An employee explains details of the bill to a guest.
- Level: 4
Video Lesson: The Check-out
- Title: Discussing the Bill
- Description: Watch and speak the following commonly-used expressions in the hotel industry.
- Level: 4
